Accident Management
While accidents happen, our services make the management of the events as painless as possible.
Immediate Assistance
Our accident management service enables drivers to log calls to a centralised number 24/7. Our contact centre is operated by skilled agents that are trained to assist drivers promptly.
Our agents will ensure that the driver/caller is encouraged to gather critical information from any third party/witness. We recommend drivers take as many photos as possible of the accident scene and any vehicles involved.
Accredited Repair Facilities
We have developed close working relationships with professional tow operators who are assigned to take vehicles directly to one of our accredited repair facilities.
Our accredited partners have the capacity to complete vehicle repairs across all brands, to the highest quality, we provide timely and effective communications throughout the repair process.
Notifications
The first notification of incident (NIA) involves recording the circumstances of the incident, details of other parties and witnesses. Customers receive an automated notification of the incident. Critical information is important in assessing insurance claims, determining fault, and completing repairs.
We assist in managing the full claim including advances and approaches. We simplify the whole process. Ultimately, we help minimise the total cost of repair with minimum downtime.